www.cloudzenia.com ("Website"), is owned and operated by CloudZenia ("CloudZenia," "we," or "us"). By accessing or using the www.cloudzenia.com Website and its Services ("Services"), provided by CloudZenia, you ("you", "Client" or "person") agree to adhere to the terms outlined in these Terms and Conditions ("Terms" or "Agreement"). These Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity and CloudZenia, concerning your access to and use of the www.cloudzenia.com Website, its Services, as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Website"). You agree that by accessing the Website, you have read, understood, and agreed to be bound by all of these Terms and Conditions.
IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE WEBSITE AND ITS SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
In the event any Client breaches or CloudZenia has reasons to believe that such a Client has breached these Terms, or has illegally or improperly used its Services, Clouzenia may, at its sole and absolute discretion, and without any notice to the Client, restrict, suspend, or terminate such Client's access to all or any part of the Website and its Services.
Additionally, the information provided on the Website is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Website from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
To enter this Agreement you must be an adult of legal age in your jurisdiction, this Website is intended for ages 18 or above or the age of majority in your country. Clients in this age group have full access to our Website and its Services. CloudZenia prohibits Clients under the age of majority or legal age from using or purchasing the Services of this Website without involvement from a parent or a legal guardian.
By using the Website, you affirm that you have the legal capacity to enter into a contract and acknowledge this Agreement and our Privacy Policy. We may collect and use personal information for service provision and optimization, employing robust security measures. We do not intentionally collect or maintain personal information from individuals who are under the legal age of majority. Thus, if we obtain factual knowledge that a Client is under the legal age of majority, we will take steps to remove that Client's personal information permanently from our databases and internet servers.
We collect information, only voluntarily submitted by our Clients to the Website in order to assist us in responding to various requests from the respective Clients. We are dedicated to protecting the privacy of all Clients of our Website, except as disclosed below. We do not sell, barter, give away, rent, or permit a third party to use your personal information.
CloudZenia retains Client data adhering to specific retention periods determined by data type and collection purpose. Client account information, encompassing profiles, preferences, and credentials, remains active for the duration of the Client account, with post-termination retention for legal compliance and dispute resolution. Usage data, including Website analytics, is retained for performance analysis, with aggregated and anonymized data potentially stored for extended periods. Marketing and communication data, tied to Client consent for receiving communications, is retained accordingly, and the Client can manage preferences through account settings. To meet legal and regulatory requirements, certain data may be kept longer, ensuring alignment with applicable laws and regulations. The Client can request data deletion by contacting Cloudenia via mail at [email protected], and such requests will be promptly processed, considering legal and contractual obligations. Our commitment to data security involves the implementation of appropriate technical and organizational measures, safeguarding Client data from unauthorized access, disclosure, alteration, and destruction from any emerging cyber-attacks, threats or viruses. More information about our data retention methods and practices is detailed in our Privacy Policy.
Any information shared with CloudZenia, including but not limited to company practices, business strategies, technical data, or proprietary information, will be treated with the utmost confidentiality. CloudZenia will not disclose, reproduce, or use such information for any purpose other than the provision of Services without explicit consent.
At CloudZenia, we take the confidentiality and security of your Client data seriously. This clause outlines our commitment to protecting your information:
When you use our Services, we may collect certain Client data to provide and improve our offerings. This data may include but is not limited to personal information, usage patterns, and preferences. CloudZenia will only use this information for, including but not limited to, providing Services, communication with the Client, analysing and improving the Client's experience and complying with legal obligations.
CloudZenia employs industry-standard security measures to safeguard your Client data from unauthorized access, disclosure, alteration, and destruction. We use encryption, access controls, and other security protocols to protect your information.
We collect and process Client data solely for the purpose of delivering our Services and improving Client experience. We do not use your data for any other purposes, including but not limited to our Services, Website analysis, Client experience and cookies, not without obtaining your explicit consent.
We retain your data only for as long as necessary to enforce this Agreement and to fulfil the purposes for which it was collected unless a longer retention period to prevent fraud, resolve a claim, or comply with any other acts permitted by law.
CloudZenia may disclose a Client's data if required to do so by law or in the good-faith belief that such action is necessary to comply with legal obligations, protect and defend our rights, or protect the security and integrity of our Services.
By using CloudZenia's Services, you acknowledge and agree to adhere to the following responsibilities:
You are obligated to use CloudZenia's Services for the purposes, including but not limited to, of receiving and practising the Services, for lawful and ethical purposes. This includes compliance with all applicable laws, regulations, and ethical standards governing the use of IT Services globally.
Your usage of CloudZenia's Services should not infringe upon the rights of others. This encompasses respecting intellectual property rights, avoiding defamation, and refraining from engaging in any activities that could violate the privacy or confidentiality of any individual or organization.
It is imperative that your actions do not inhibit or disrupt the use of CloudZenia's Services by others. This includes but is not limited to, refraining from engaging in activities that could cause harm, interfere with the functionality of the Services, or adversely impact the experience of other Clients.
You are required to comply with all policies and guidelines set forth by CloudZenia in connection with the use of its Services. This includes but is not limited to, acceptable use policies, security protocols, and any other guidelines provided by CloudZenia to ensure the proper functioning and security of the Services.
If your usage of CloudZenia's Services involves handling data, you must do so responsibly and in accordance with applicable data protection laws. This includes but is not limited to, protecting sensitive information, obtaining necessary consent, and ensuring the confidentiality and integrity of data.
You shall not engage in activities that abuse or excessively strain CloudZenia's resources. This includes actions including, but not limited to, network abuse, excessive data storage, or any activity that could compromise the stability and performance of the Services.
If you become aware of any violations of these Client responsibilities or suspect any unauthorized use of CloudZenia's Services, you are encouraged to report such incidents promptly to CloudZenia's support team.
All title, ownership rights and intellectual property rights in and to the Services (including, without limitation, all text, graphics, music or sounds, all messages or items of information, fictional characters, names, themes, objects, scenery, costumes, effects, slogans, places, characters, diagrams, concepts, choreographies, videos, audio-visual effects, domain names and any other elements which are part of the Services, individually or in combination) and any and all copies thereof are owned by CloudZenia. The Services are protected by national and international laws, copyright treaties and conventions and other laws.
All intellectual property rights related to CloudZenia's Website and Services, including but not limited to software, designs, and methodologies, are the exclusive property of CloudZenia unless otherwise specified. The license granted does not convey any ownership rights or transfer of intellectual property.
When engaging with CloudZenia's Services, clients will be required to enter into individual service agreements. These agreements will outline the scope of Services, deliverables, timelines, and any other relevant terms specific to the engagement.
Payment terms are an integral part of our service agreements and invoices. The following outlines the general payment terms:
Invoices shall be issued according to the payment schedule specified in the service agreement. The Client is responsible for promptly reviewing and confirming the accuracy of the invoices.
The Client is responsible for any applicable taxes associated with the Services provided by CloudZenia.
CloudZenia accepts payments through various methods, as specified in the invoice. Common methods include bank transfers, credit cards, or other agreed-upon electronic payment methods.
Invoices are typically issued in the currency agreed upon in the service agreement. The Client is responsible for any currency conversion fees or charges associated with payments made in a different currency.
Payment due dates will be clearly indicated on each invoice. The Client is expected to make payments on or before the specified due date to avoid any potential disruptions to Services.
The agreed-upon scope of Services is outlined in the service agreement. Any modifications or additions to this scope must be formally requested and agreed upon in writing through service amendments.
Changes to the scope of Services, project timelines, or other relevant terms necessitate written agreement through formal amendments to the service agreement. Both parties, CloudZenia and the Client, must approve these changes in writing to ensure clarity and transparency.
CloudZenia reserves the right to adjust pricing based on changes to the initially agreed-upon scope of work. This includes modifications, additions, or extensions to the Services outlined in the original agreement.
If the Client wishes to alter the scope of the Services, they shall submit a formal written request to CloudZenia. This request should detail the proposed changes and the reasons for the modification.
CloudZenia shall review the proposed changes and assess their feasibility and impact on the project. Both parties will engage in discussions to reach a mutual understanding. Once an agreement is reached, formal written approval is required.
All approved changes are documented through the service amendments. These documents shall clearly outline the updated scope, timelines, and any other pertinent details. Both parties retain a copy for their records.
Clients are responsible for providing accurate and comprehensive information regarding their requirements during the initial scoping phase. This information forms the basis for the service delivery and ensures alignment with client expectations.
CloudZenia shall retain Service records, including the initial agreement, service amendments, and any relevant communication, to ensure a comprehensive record of the project's evolution. Clients are encouraged to maintain their copies for reference.
In the event of service completion, CloudZenia offers post-service support as outlined in the service agreement. This support includes addressing issues arising from the delivered services within the defined support period.
CloudZenia, its affiliates, officers, employees, and agents shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our Services. This includes, but is not limited to, damages for loss of profits, data, business interruption, or any other commercial damages or losses.
Clients understand and acknowledge that the performance and capabilities of CloudZenia's Services may be influenced by factors beyond our control, such as internet connectivity, hardware specifications, and third-party services. CloudZenia is not liable for any limitations in service performance caused by these external factors.
CloudZenia may integrate third-party services to enhance our service offerings. Clients agree that CloudZenia is not responsible for any damages resulting from the use of third-party services, and Clients are encouraged to review and accept the terms and conditions of these integrations.
CloudZenia reserves the right to modify, suspend, or discontinue any aspect of its Services at any time without prior notice. Clients acknowledge that CloudZenia shall not be liable for any damages arising from such changes, including but not limited to the suspension or termination of Services.
While CloudZenia implements robust security measures to protect Client data, Clients acknowledge that CloudZenia is not liable for any loss, corruption, or unauthorized access to data. Clients are responsible for regularly backing up their data to mitigate potential risks.
CloudZenia shall not be held liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of its Services, including but not limited to loss of revenue, loss of profits, or loss of data.
Clients are responsible for compliance with local laws and regulations relevant to the use of CloudZenia's Services. CloudZenia shall not be held liable for any legal consequences arising from Client activities.
Each Service provided by CloudZenia may have specific limitations and conditions. Clients should refer to the Service-specific documentation/agreement for detailed information on each offering.
CloudZenia reserves the right to update this section to reflect changes in technology, legal requirements, or Services. Any updates will be added to this Agreement and posted on this page, and Clients are encouraged to review this section periodically.
By using CloudZenia's services, you agree to indemnify, defend, and hold harmless CloudZenia, its affiliates, officers, directors, employees, agents, and third parties from and against any claims, losses, damages, liabilities, costs, and expenses, including but not limited to reasonable attorney's fees, arising out of or related to your use of the Website, any content you submit, your violation of these Terms, or your violation of any rights of another. You also agree to promptly notify CloudZenia of any claims and cooperate in the defence and settlement of such claims. CloudZenia reserves the right to assume exclusive defence and control of any matter subject to indemnification by you, in which case you will still be required to indemnify and hold harmless CloudZenia for any losses or damages.
Any disputes related to payments or Services shall be resolved through an amicable and fair negotiation process between CloudZenia and the Client. These conditions are governed by and construed in accordance with the laws of India in which CloudZenia operates.
Any disputes arising from payments or Services will be diligently addressed through a comprehensive resolution process. Both parties, CloudZenia and the Client, are committed to fostering an amicable and fair negotiation environment to reach a satisfactory resolution.
In the event of a dispute, both parties agree to engage in good-faith negotiations to resolve the matter swiftly. This negotiation process aims to consider the interests of all parties involved and find mutually agreeable solutions.
If an amicable resolution cannot be reached through negotiations, both CloudZenia and the client may opt for a court settlement. In such cases, the parties agree to submit to the exclusive jurisdiction of the courts located in the jurisdiction of India, where CloudZenia operates.
Alternatively, the parties may choose to pursue an independent settlement outside of court. Independent settlements may involve the appointment of a neutral mediator or arbitrator to facilitate discussions and guide the resolution process. Both parties commit to participating in good faith in any such alternative dispute resolution mechanisms.
These conditions are subject to and governed by the laws of India, the jurisdiction in which CloudZenia operates. Any disputes, interpretations, or conflicts arising under or in connection with these Terms will be construed in accordance with the laws of India.
The parties agree that the courts located within the jurisdiction of India will have exclusive jurisdiction over any disputes that may arise in connection with these Terms or the use of CloudZenia's Services.
Both parties commit to complying with any legal processes initiated in accordance with the governing law. This includes but is not limited to responding promptly to legal notices, attending court proceedings, and participating in alternative dispute resolution mechanisms as required.
CloudZenia reserves the right to terminate Client accounts for violations of these Terms, unauthorized activities, or any other reason deemed necessary by CloudZenia. Clients will be notified of termination and the reasons behind such actions.
Clients are responsible for keeping their account information accurate and up-to-date. Any changes to contact details, billing information, or other account details should be promptly updated to ensure effective communication.
CloudZenia appreciates Client feedback and testimonials. By providing feedback or testimonials, Clients grant CloudZenia the right to use, reproduce, and display such content for marketing and promotional purposes, unless otherwise specified.
Clients are encouraged to provide constructive feedback and report any issues with CloudZenia's Website or Services promptly. Support inquiries and feedback can be directed to [email protected].
Clients are responsible for maintaining the confidentiality of their account credentials. Any actions taken using the Client's account are their sole responsibility. CloudZenia can not be held liable for unauthorized access resulting from the Client's failure to safeguard their account information. CloudZenia employs security measures to protect Client accounts. Clients are urged to report any suspicious activity or security concerns to [email protected].
By using CloudZenia's Website and Services, Clients consent to receive communication, including account-related notifications, newsletters, and promotional content. Clients can manage communication preferences through their account settings.
In the event that any provision or part of these Terms is determined to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such invalidity, unlawfulness, or unenforceability shall not affect the validity and enforceability of the remaining provisions. The parties agree to replace the invalid, unlawful, or unenforceable provision or part with a valid, lawful, and enforceable provision that achieves, to the extent possible, the original objectives and intentions of the parties as reflected in the original provision.
While CloudZenia strives to provide cutting-edge IT Services, Clients acknowledge that the speed, features, and capabilities of Services may be influenced by factors outside of CloudZenia's controls, such as internet connectivity, hardware, and third-party Services.
CloudZenia retains the right to customize, modify, or discontinue any aspect of its Services to enhance performance, security, or client experience. Clients shall be notified of any significant changes.
Clients engaging with CloudZenia's Services may be subject to specific SLAs outlined in individual agreements. SLAs define service expectations, including uptime, response times, and support.
CloudZenia may integrate third-party Services or tools to enhance Service offerings. Clients are encouraged to review and accept the Terms and Conditions of these third-party integrations.
CloudZenia is committed to ensuring accessibility to its Services for Clients of all abilities. If you encounter accessibility barriers, please contact us at [email protected] for assistance.
Clients are responsible for maintaining the security of their accounts. If unauthorized access is suspected, Clients should notify CloudZenia promptly to take appropriate action.
While CloudZenia takes measures to ensure business continuity, Clients acknowledge that unforeseen events or circumstances may impact Service availability. CloudZenia shall make reasonable efforts to mitigate disruptions.
CloudZenia reserves the right to modify, update, or discontinue any aspect of its Website, Services, Terms and Conditions, rules, regulations, and terms of use referred to herein at its sole discretion, with or without notice. Clients acknowledge that the continued use of CloudZenia's services after modifications to the Website, Services, Terms and Conditions, rules, regulations, and terms of use constitutes acceptance of those modifications. CloudZenia shall not be liable for any loss or inconvenience resulting from such modifications, and Clients are encouraged to review the Terms periodically for updates. Clouzenia may also notify the Client of any change or modification in the Website, Services, Terms and Conditions, rules, regulations, and terms of use referred to herein. The Client may then exercise the options provided in such an email or notification to indicate their acceptance or non-acceptance of the modified Terms and Conditions, rules, regulations, and terms of use referred to herein or provided by Clouzenia. Additionally, CloudZenia may, at its discretion, introduce new features or functionalities, alter existing features, or temporarily or permanently suspend access to the website or services.
For any inquiries regarding these Terms and Conditions or CloudZenia and its Services, please contact [email protected].
Our Terms and Conditions were last updated on 09/01/2024.
CloudZenia can help you wherever you are in your cloud journey. We deliver high quality services at very affordable price.