PRIVACY POLICY

www.cloudzenia.com (“Website”) is owned and operated by CloudZenia (“CloudZenia”, “we” or “us”). By accessing or utilizing the www.cloudzenia.com (“Website”) and its Services (“Services”) offered by CloudZenia, you (“You”, “you” or “User”) are consenting to abide by the terms outlined in this Privacy Policy (“Policy”). This Privacy Policy is designed to provide you with a clear understanding of how we collect, use, share, and protect your data when you interact with our Services. If you disagree with the terms of this Privacy Policy, please do not use the Website any further.

GUIDELINES FOR USERS 18+

Our Services are exclusively available for individuals aged 18 and above, and we do not provide services to minors. By using our Services, you affirm that you have the legal capacity to enter into a contract and acknowledge our Privacy Policy. Users in this age group have full access to our Services, including Cloud-Native App Development, Cloud Migration, DevOps, Data Science, IaaS, Automation, Cloud Security, Cost Optimization, and CI/CD.

INFORMATION WE COLLECT

When you engage with CloudZenia Services, we may collect the following types of information:

PERSONAL INFORMATION:
Including but not limited to names, email addresses, phone numbers, and other contact details.
SERVICE USAGE DATA:
Information about how you interact with our Website and Services, including but not limited to log data and device information.
PROJECT AND SERVICE DATA:
Data related to the specific Services you engage with, including but not limited to project details, requirements and solutions.
PAYMENT INFORMATION:
Details pertaining to any financial transactions done between the User and us.

HOW WE USE YOUR INFORMATION

CloudZenia uses the collected information for the following purposes:

To provide and maintain our Services.
To communicate with you regarding your projects and our Services.
To analyze and improve the functionality and user experience of our Website and Services.
To comply with legal obligations and resolve disputes.

We assure you that your information will only be used for these specified actions. In the event that a situation arises where we have or need to use your information for reasons not mentioned above, we will not proceed without your explicit permission.

INFORMATION SHARING

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, we may share your information with our affiliated third parties who assist us in operating our Website or providing our Services, provided they agree to keep your information confidential.

COOKIES POLICY

At CloudZenia, we use cookies to enhance your browsing experience and improve the functionality of our Website. This Cookies Policy provides information about the types of cookies we use, why we use them, and how you can manage your cookie preferences.

WHAT ARE COOKIES?

Cookies are small text files that are stored on your device when you visit a website. They serve various purposes, such as remembering your preferences, analyzing website traffic, and improving overall user experience.

WHAT TYPES OF COOKIES WE USE

ESSENTIAL COOKIES:
These cookies are necessary for the basic functionality of our Website. They enable you to navigate our Website and use its features.
PERFORMANCE COOKIES:
These cookies help us understand how Users interact with our Website. We use tools like Google Analytics to collect information anonymously and analyze Website performance.
FUNCTIONALITY COOKIES:
These cookies enhance the usability of our Website by remembering your preferences and providing a more personalized experience.
ADVERTISING COOKIES:
We may use cookies to deliver targeted advertising based on your interests and browsing behaviour. These cookies track your visits to our Website and other sites to provide relevant ads.

HOW WE USE COOKIES

CloudZenia uses cookies for the following purposes:

To improve the functionality and performance of our Website.
To personalize your experience by remembering your preferences.
To analyze website traffic and trends.
To deliver targeted advertising based on your interests.

MANAGING COOKIES

Users have the option of accepting or declining cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies may affect the functionality of our Website.

DATA SECURITY

At Cloudzenia, we prioritize the security and confidentiality of your data. This Policy outlines the measures we take to ensure the protection of your information when you interact with our Services.

ENCRYPTION PROTOCOLS:
All data transmitted between your device and our servers is encrypted using industry-standard protocols. We ensure your information remains confidential and secure during transmission, safeguarding it from any and all unauthorized access.
SECURE STORAGE:
We store your data in highly secure and redundant data centres. We employ state-of-the-art security measures, including but not limited to, firewalls, access controls, and monitoring systems, to prevent unauthorized access to our storage infrastructure.
ACCESS CONTROLS:
Access to your data is strictly controlled and limited to authorized personnel who require access for legitimate reasons. We implement robust access controls and regularly audit and review permissions to ensure that only the necessary individuals have access to specific data.
REGULAR SECURITY AUDITS:
We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems to stay ahead of emerging threats and ensure that our security measures are up-to-date.
DATA BACKUPS:
To protect against data loss, we regularly back up your information. These backups are stored securely and are designed to facilitate a quick and effective recovery in the event of any unforeseen incidents.
COMPLIANCE WITH REGULATIONS:
We adhere to relevant data protection regulations and standards, including but not limited to GDPR, HIPAA, and other applicable regional laws. Our commitment to compliance ensures that your data is handled in accordance with the highest privacy and security standards.
USER AUTHENTICATION:
To prevent unauthorized access to your account, we employ strong user authentication mechanisms. This includes multi-factor authentication options to add an extra layer of security to your account.
INCIDENT RESPONSE:
In the unlikely event of a security incident, we have a comprehensive incident response plan in place. This plan includes procedures to promptly identify, contain, and mitigate the impact of any security breaches.
TRANSPARENT COMMUNICATION:
In the event of a data breach that poses a risk to your privacy, we commit to informing you promptly and providing guidance on steps you can take to protect your information.

DISCLOSURE OF YOUR PERSONAL DATA

We do not sell, trade, or otherwise transfer your personal data to external parties without your explicit consent, except as required by law or outlined in this Policy. CloudZenia may disclose your personal data to CloudZenia’s affiliated third parties, such as Service providers or partners, to facilitate the provision of our Services. These third parties are contractually obligated to maintain the confidentiality and security of your personal information.

CONSENT TO GLOBAL PERSONAL DATA TRANSFER

By utilizing CloudZenia’s Services, you expressly consent to the global transfer of your personal data to locations beyond your country of residence, encompassing countries with differing data protection laws. As a global company, CloudZenia prioritizes the safeguarding of your information, and we assure you that any such international transfers will adhere to applicable data protection regulations, ensuring the security and privacy of your data.

DATA RETENTION

Your personal information may be retained and may continue to be stored with us for life time until (i) the relevant purposes for the use of your information described in this Privacy Policy are no longer applicable to us, or; (ii) You email us at [email protected] and explicitly ask us to erase all your data on demand; or (iii) we are no longer required by applicable law, regulations, contractual obligations, or legitimate business purposes to retain your personal information or retention of your personal information is not required for the establishment, exercise, or defence of any legal claim.

Our data retention practices are detailed below.

DATA COLLECTION:
CloudZenia collects and processes data necessary for providing our range of IT Services. This may include personal information, business-related data, and other relevant details required for effective service delivery.
PURPOSE OF DATA RETENTION:
The data collected by CloudZenia is retained for the sole purpose of delivering and improving our Services. It is used to facilitate Cloud-Native App Development, Cloud Migration, DevOps as a Service, Data Science, Infrastructure as a Service (IaaS), Automation, Cloud Security, Cost Optimization, and CI/CD as per the client’s requirements.
DURATION OF DATA RETENTION:
We retain your data only for as long as necessary to fulfill the purposes outlined in our Services. The duration may vary depending on the nature of the Service and legal obligations.
SECURITY MEASURES:
CloudZenia implements robust security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. We regularly update our security protocols to ensure the highest level of data protection.
THIRD-PARTY INVOLVEMENT:
In some instances, CloudZenia may engage third-party service providers to enhance our services. These providers adhere to strict data protection standards, and any data shared with them is subject to confidentiality agreements.
DATA ACCESS AND CONTROL:
Clients have the right to access, correct, or delete their data held by CloudZenia. We provide mechanisms for clients to manage their data preferences and ensure its accuracy.
LEGAL COMPLIANCE:
CloudZenia complies with applicable data protection laws and regulations in the regions where we operate. We work to ensure that our data retention practices align with the legal requirements of our clients’ jurisdictions.
DATA DELETION:
Upon the expiration of the retention period or upon request, CloudZenia will securely delete or anonymize the data in accordance with our data retention policies.
UPDATES TO DATA RETENTION POLICY:
CloudZenia reserves the right to update this Data Retention Policy. Clients will be notified of any changes, and the updated policy will be available on our website.

GOVERNING LAW & JURISDICTION

This Policy is subject to and governed by legal principles, in adherence to the laws of Bangalore, India, the jurisdiction where Cloud Zenia operates. The Users agree that the courts within the jurisdiction of Bangalore, India, will have exclusive jurisdiction over any matters related to this Policy or the use of Cloud Zenia’s Services. Any dispute that might occur will be resolved according to the dispute resolution process outlined in the CloudZenia Terms & Conditions.

OUTSIDE PARTY LINKS AND CONTENT

CloudZenia may provide links to external websites or content created by third parties. While we strive to ensure the relevance and reliability of these external resources, we want to make it clear that their content is beyond our direct control.

USE CAUTION AND DISCRETION:
CloudZenia does not endorse or take responsibility for the accuracy, relevance, or completeness of the information provided by external links. Users are encouraged to exercise caution and discretion when accessing external content, as it may be subject to different privacy practices and terms of use.
PRIVACY PRACTICES BEYOND OUR CONTROL:
External websites or content may have privacy practices that differ from those of CloudZenia. It is advisable to review the privacy policies of these third-party sites for a comprehensive understanding of their data handling practices.
RESPONSIBILITY OF USERS:
Users engaging with external links or content do so at their own risk. CloudZenia is not liable for any consequences resulting from the use or reliance upon information obtained from external sources.
REPORTING CONCERNS:
If you encounter any issues or concerns regarding external links or content provided on our platform, please contact us at [email protected], and we will investigate and address the matter promptly.

MODIFICATIONS

User agrees to promptly notify us by mail or through the contact portal available on the Website if there are any changes, updates, or modifications to your information in relation to CloudZenia and its Services.

CloudZenia maintains the right to revise this Privacy Policy to align with advancements in technology, legal obligations, or our Services, and such updates may occur at any time. Notifications regarding these changes will be communicated to you either through mail or the contact portal available on the Website. We recommend that you periodically review this Policy for any updates, which will also be posted on this page.

CONTACT INFORMATION

For any inquiries regarding our privacy policy or the handling of your data, please contact us at [email protected].

Our Privacy Policy was last updated on 27/11/2023.